Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to customers worldwide, excluding certain remote areas and parts of Asia. You must be at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of Optimal Furniture Store or our suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our furniture products (including accent chairs, bedroom furniture, bookcases, and other listed items). However, slight variations in color or finish may occur due to monitor settings and natural materials.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and offer alternatives or a full refund.

3. Ordering and Payment

3.1 Order Process

When you place an order, you are making an offer to purchase which we may accept or decline at our discretion. Orders are typically processed within 1-2 business days.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or errors, though we will honor the price at the time your order was placed.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. You confirm that the payment method used is yours or you have authorization to use it.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

Delivery times are estimates and may vary due to customs processing or other factors outside our control.

4.2 Delivery Responsibilities

You are responsible for:

• Providing accurate delivery information
• Being available to accept delivery
• Inspecting items for damage upon receipt

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery, provided:

• The item is in original condition (unused, unassembled, with all tags and packaging)
• You have proof of purchase
• The request is made within the 15-day window

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Bin Liners
• Candles
• Curtain Hooks & Rings

Custom-made items cannot be returned unless faulty.

5.3 Return Process

To initiate a return:

1. Contact customer service at [email protected] within 15 days
2. Wait for approval and RMA number
3. Repackage item carefully in original packaging
4. Ship to: Optimal Furniture Store Returns, 55 Blossom St, York, GB YO1Z 6YP

You are responsible for return shipping costs unless the item is faulty or incorrect.

5.4 Refunds

Approved refunds will be processed to your original payment method within 5-10 business days after we receive the return. Shipping costs are non-refundable unless the return is due to our error.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

• Contact us immediately at [email protected] with photos
• We will arrange replacement or refund at no additional cost
• We may ask you to return the damaged item (shipping costs covered by us)

7. Customer Responsibilities

• Provide accurate information when ordering
• Check product dimensions and specifications before ordering
• Follow assembly and care instructions for furniture items
• Report any issues within the specified timeframes

8. Limitations of Liability

Optimal Furniture Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays caused by events beyond our reasonable control (natural disasters, strikes, etc.)
• Improper use or assembly of products
• Normal wear and tear of furniture items

Our total liability shall not exceed the purchase price of the product in question.

9. Privacy and Data Protection

We handle your personal information in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

11. Changes to Terms

We reserve the right to modify these terms at any time. The current version will always be available on our website.

12. Contact Information

For any questions about these terms or your order:

Optimal Furniture Store
55 Blossom St
York, GB YO1Z 6YP
Email: [email protected]