At Optimal Furniture Store, we take pride in offering high-quality furniture pieces from accent chairs to complete bedroom sets. We want you to be completely satisfied with your purchase of our stylish and functional home furnishings. If for any reason you’re not happy with your item, we offer a straightforward returns and exchange process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • The item must be in its original condition – unused, unassembled, and with all original tags and packaging intact
  • You must provide proof of purchase (order number or receipt)
  • The item must not be part of our non-returnable products list (see below)

Non-Returnable Items

For hygiene and safety reasons, the following products from our range cannot be returned or exchanged:

  • Bin Liners
  • Candles
  • Curtain Hooks & Rings

Additionally, any custom-made or special order items cannot be returned unless faulty.

How to Initiate a Return or Exchange

Follow these simple steps to return your furniture item (such as armchairs, bookcases, or dining chairs) or request an exchange:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your return request. Use the template below to ensure we have all necessary information.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package your item – Carefully repackage the item in its original packaging with all included parts and documentation.
  4. Ship your return – Once approved, ship your return to our warehouse at:
    Optimal Furniture Store Returns
    55 Blossom St
    York, GB YO1Z 6YP

    You are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service.

  5. Wait for processing – Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund/exchange.

Return Request Email Template

To expedite your return process, please include the following information when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Optimal Furniture Store Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]) purchased on [Purchase Date]. Item to return/exchange: [Product Name, e.g., “Armchair in Navy Blue”] Reason for return: [Please specify – e.g., “Wrong size”, “Changed mind”, “Defective item”] I have reviewed the return policy and confirm the item is in its original condition with all packaging and tags intact. Please advise on next steps and provide the return authorization if approved. Thank you, [Your Full Name] [Your Contact Number] [Your Email Address]

Refund Information

Once your return is approved:

  • Refunds will be processed to your original payment method within 5-10 business days after we receive the returned item.
  • Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).
  • For exchanges, we will ship the replacement item once we receive your return. Standard shipping times apply.

Damaged or Incorrect Items

If your furniture item (such as coffee tables or cube shelving) arrives damaged or incorrect:

  • Contact us immediately at [email protected] with photos of the damage or incorrect item
  • We will arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the damaged item, and we will cover all associated shipping costs

Our Commitment to Quality

At Optimal Furniture Store, we stand behind every product we sell, from durable clothes storage solutions to elegant curtain poles. Our returns policy reflects our confidence in the craftsmanship of our furniture and our dedication to your complete satisfaction as you furnish your home.

For any questions about returning your dining room furniture or other items, please don’t hesitate to contact our friendly customer service team.