FAQ

We offer a carefully curated selection of stylish and functional furniture pieces for every room in your home. Our range includes accent chairs, armchairs, bedroom furniture, dining sets, storage solutions like bookcases and cube shelving, and home accessories including candles, cushions, and curtain hardware. We focus on pieces that combine contemporary design with everyday practicality.

Absolutely! Many of our items like cube shelving, compact armchairs, and foldable dining chairs are perfect for flats and smaller living spaces. Our clothes storage solutions and multi-functional pieces are particularly popular with urban dwellers looking to maximise their space without compromising on style.

While we don’t sell pre-packaged room sets, our extensive collection makes it easy to create coordinated looks. Many customers combine our bedroom furniture with matching clothes storage and bookcases, or pair dining tables with our selection of chairs. Our free shipping on orders over £50 makes furnishing an entire room more affordable.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All payments are processed through our encrypted payment gateway for your security.

Your security is our priority. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For added security, we recommend using PayPal if you prefer not to enter card details directly on our site.

We process orders quickly to get your furniture to you as soon as possible, so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request if your order hasn’t yet entered the dispatch process (typically within 24 hours of ordering).

We offer two convenient delivery options:

Standard Shipping (£12.95): Faster delivery via DHL (Europe) or FedEx (North America) in 10-15 business days after dispatch.
Free Shipping: Available on orders over £50 via EMS, arriving in 15-25 business days after dispatch.

After 1-2 business days for order processing, delivery times vary by destination:
– Europe: 8-12 days with Standard Shipping
– North America: 12-15 days with Standard Shipping
– Australia/NZ: 18-22 days with Free Shipping

These are estimates – you’ll receive tracking information once your order leaves our York warehouse so you can follow its progress.

We ship globally to most countries, excluding some remote areas and most of Asia. During checkout, simply enter your address to confirm we can deliver to your location. If you have any questions about delivery to your specific area, please contact our customer service team.

Most of our items arrive partially assembled with clear instructions for final setup. Smaller accessories like curtain poles and coat hooks typically require no assembly. Each product page indicates the assembly requirements so you’ll know what to expect.

We want you to love your Optimal Furniture pieces. If you’re not completely satisfied, you may return undamaged items in their original packaging within 15 days of delivery for a full refund (excluding original shipping costs). Please contact us at [email protected] to initiate a return.

We carefully inspect all items before dispatch and use protective packaging, but if your furniture arrives damaged, please contact us immediately with photos of the damage. We’ll arrange for a replacement or refund and handle the return of the damaged item at no cost to you.

Yes! Within the 15-day return window, you can exchange for another item. You’ll need to return the original item (following our return process) and place a new order for the replacement. If there’s a price difference, we’ll process a refund or charge for the balance.

Our friendly customer care team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours during our business hours (Monday-Friday, 9am-5pm GMT).

Our headquarters and warehouse are located at 55 Blossom St, York, GB YO1Z 6YP. While we don’t have a physical showroom open to the public, our online store offers detailed product information and images to help you make your selection.